Pricing
How to set copier click charges that cover your costs
Build a mono and a colour click charge from toner, parts and labour, with worked numbers, the margin-versus-markup trap and how to protect the price.
9 min read
Guides
Guides for copier dealers and service managers.
Practical, worked-through guides on pricing, contracts, meter readings, toner and service performance, written for independent UK copier dealers and the office managers who work with them.
All guides
Contracts
Copier service contract types explained
Cost-per-copy, all-inclusive, parts and labour, labour-only and lease plus service: what each covers, who carries the risk and what the agreement must say.
8 min read
Monitoring
How remote meter reading works: SNMP, the Printer MIB and collection agents
SNMP versions, the standard Printer MIB against manufacturer counters, software agents against device-based collection, and what to agree with the customer’s IT.
9 min read
Service
Improving first-time fix rate for copier engineers
Define it properly, find out why first visits fail, then fix the causes: call triage, error codes, van stock built from your fleet and your own fix history.
7 min read
Strategy
How independent copier dealers compete with manufacturer direct service
An honest look at where manufacturers are strong, where independents win, and how to turn local service and flexibility into something a customer can measure.
6 min read
Supplies
Automatic toner replenishment: thresholds, forecasts and avoiding waste
Why a fixed percentage trigger fails, how to forecast days to empty from daily levels, when to ship, and how to stop early swaps and stockpiles.
7 min read
Software
Copier service software: a buyer’s checklist
The categories of tool on the market, a checklist for machines, billing, monitoring, engineers and accounts, and how to run a trial that tells you something.
7 min read
Billing
Copier meter billing mistakes and how to avoid them
Estimated and missed reads, meter resets after a board swap, colour and mono mapping, minimums and disputes, with the checks to run before every billing run.
7 min read
Want to check your own numbers? Try the click charge calculator, the cost per copy calculator or the toner cost calculator.
Put the guides into practice.
SubClik keeps machines, meter readings, service jobs, toner and click billing in one place. We’ll show you how it works with a demo firm’s data.