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SubClik

Automation

Let the printers start the routine work.

When a monitored copier reports a fault, SubClik opens the service job before the customer picks up the phone. Toner that is about to run out is listed for sending, and your engineer sees what fixed the same error code last time.

See automation in a demoHow printers are monitored
Automation · automatic service jobs
Your rule:✓ Service and error codes✓ Memory errors✓ 5+ jams in 7 days
  1. 07:42

    Printer reports SC542

    Ricoh IM C3000 · Canary Bank, 3rd floor

  2. 07:43

    Job #2431 opened automatically

    Priority high · given to Aisha, from your rule

  3. 07:43

    Earlier fixes for SC542 attached

    2 jobs in your firm fixed this code before

  4. 08:05

    Aisha accepts on her phone

    The customer has not called yet

Never two open jobs for the same machine.

Illustration with demo data

Service jobs that open themselves.

Link a monitored printer to the machine on your records and choose what should start a job: service and error codes such as SC542 or C-2557, memory errors, or repeated paper jams above a number you set, for example five or more in seven days.

The job opens on its own with the machine, the customer and the code already filled in. It takes the priority you chose and goes to the engineer from your rule, or waits on the service desk for the office to assign. There is never more than one open job for a machine at a time, so a printer that keeps reporting the same fault does not flood the desk.

Send toner before the customer runs out.

From each printer’s daily toner levels SubClik works out when every cartridge will be empty. The Toner to send list shows the ones running out in the next three weeks, soonest first.

Record what you sent and when, with a note such as the tracking number. If you like, the customer gets a short “toner is on its way” email. Toner you have already sent stays marked, so nobody sends the same cartridge twice.

The cartridge leaves your warehouse stock as it is recorded, and the warehouse restock writes draft orders to your suppliers from the same forecast, ready to check and email from SubClik.

Automation · toner to send

  • St Mary’s School · Black

    Kyocera TASKalfa 3554ci

    Empty around 15 Oct

    Record as sent✓Email “toner is on its way”

  • Harrow Dental · Yellow

    Ricoh IM C3000

    Empty around 18 Oct

    ✓ Sent 12 Oct (1) · customer emailed

  • Canary Bank · Magenta

    Canon iR-ADV C5535

    Empty around 23 Oct

    Record as sent✓Email “toner is on its way”

Illustration with demo data

What fixed this before.

On a job with an error code, SubClik shows the earlier jobs in your firm that fixed the same code: what the engineer found, the fix code they recorded and the parts they used.

The engineer can check it before setting off and take the right part in the van, so more faults are fixed on the first visit instead of the second.

Job #2431 · What fixed this before
SC542Fusing unit temperature2 earlier fixes

  • Job #2207 · Aug 2026 · Ricoh IM C3000 · Harrow Dental

    Fuser thermistor dirty, fuser unit replaced. 50 test prints fine.

    Fix: Fuser replaced1 × Fuser unit

  • Job #1874 · Mar 2026 · Ricoh IM C2500 · Soho Coffee

    Fuser lamp connector loose, reseated and tested.

    Fix: Connector reseatedNo parts

Illustration with demo data

What it changes for your firm

  • Faults found first

    You know about a stopped copier before the customer rings, and can tell them an engineer is already booked.

  • Fewer return visits

    Engineers see the fixes and parts that worked before, so they arrive with the right part.

  • No emergency toner runs

    Cartridges are sent days before they run out, not after the customer has stopped printing.

  • Less typing for the office

    Jobs arrive with machine, customer and code filled in. The office checks and plans instead of logging.

How it works

  1. Step 1

    The SubClik Agent at the customer’s site watches every printer and reports a problem within a minute.

  2. Step 2

    If the problem matches your rule, a job opens for that machine with your priority and engineer.

  3. Step 3

    The engineer sees the job on the phone, with what fixed the same code before.

  4. Step 4

    Meanwhile the toner list shows what to post this week; record it as sent and the customer can be emailed.

Automation works with printers monitored by the SubClik Agent and linked to machines on your records. What a printer reports depends on the make and model. Read more about printer monitoring.

Questions

Can we choose which problems open a job?
Yes. Switch on service and error codes, memory errors and repeated paper jams separately, and set how many jams in seven days should open a job. You can turn automatic jobs off at any time.
Who gets the automatic job?
The engineer you choose in the rule, or nobody, in which case the job waits on the service desk for the office to assign. The priority comes from the rule too.
Will a printer that keeps reporting the same error open lots of jobs?
No. There is never more than one open job for a machine at a time. A new automatic job can only open once the previous one is closed.
Does the customer have to do anything?
No. The customer can still report faults themselves through the customer portal or the QR label on the machine, but automatic jobs need nothing from them.
Where does “What fixed this before” come from?
From your own firm’s completed jobs with the same error code: the resolution the engineer wrote, the fix code and the parts used. It never shows another firm’s data.

Related

See a job open itself.

We’ll show you a monitored printer reporting a fault, the job it opens and the toner list, with a demo firm’s data.

See automation in a demo