Step by step
- Open the draft run and find the shaded lines.
- Read the reason: "no opening reading on or before period start", "no closing reading in period" or "closing reading lower than opening reading".
- Get the reading: send a meter reading request (Customers & machines › Meters & toner › Ask a customer for readings), ask the engineer, or enter it on the machine page (Open the machine).
- If a reading is wrong (lower than before), correct it on the machine's readings.
- Back on the run, press Recalculate.
- If a closing reading is simply missing, press Use an estimate for (date) on the line, then Recalculate.
- If a reading cannot be had (machine removed, meter replaced), use Exclude with a reason instead.
Why not bill £0?
A missing reading is not the same as no copies. SubClik refuses to bill a guess, so nothing is silently lost or overcharged.
Works together with
- Exclude a line from a billing runLeave a flagged line out of this run with a reason, so the run can be finalised. The line stays on record.
- Meters & tonerEvery machine's counters, toner and errors, grouped by customer. Ask customers for their counters by link, check readings that look wrong before they reach a bill, and export the month's readings.
- Ask a customer for meter readingsSend the customer a link where they type the counters of their machines, without needing an account.
- Calculate a billing runPick the dates and which contracts, press Calculate, and check the draft before finalising.