The flags
Low use: under 500 copies a month on average over the months it was read.
Many visits: 3 or more visits in the period, or more than one visit per 5,000 copies.
Costs more than it earns: parts and engineer time cost more than its revenue (managers only).
Ideas to try
- Offer a smaller machine to Low use customers, or move it to a busier site.
- For Many visits, check the job history for the same fault and consider a refurb.
Works together with
- Machine reportOne machine over time: copies by month, visits, callbacks, engineer hours and, for managers, revenue and costs.
- ReportsThe whole fleet month by month: copies, visits, callbacks, response time, engineer hours, and for owners and admins revenue and costs.
- Revenue and costs in reportsHow revenue (finalised billing runs and invoiced service) and costs (parts and engineer pay) are worked out.