Step by step
- The customer presses Report a fault on the machine's card, or opens Service calls.
- They choose the Machine, describe What is wrong? (at least 5 characters) and can add a Photo of the screen or the copies.
- They press Send to the service team and see Thanks. Your call is logged as #<number>. If a call is already open: This machine already has an open call (#<number>); we added your note to it.
- The call then shows under Open with its status, the engineer's first name and the visit date when you plan it.
For the office
The new job appears in the Service desk like any reported fault, marked as coming from the customer portal. The photo is on the job's files as From customer.
Up to 5 photos per call from the customer. A customer can send up to 20 requests an hour; after that they see too many requests, please call us.
Works together with
- The customer portalYour customers sign in to see their machines per site (status, toner, last readings), their service calls with the engineer's visit, the toner sent and their invoices. They can send meter readings, report a fault with a photo, order toner and pay online.
- Log a call (new job)Log a repair, service, installation, delivery or any other job on one screen in four numbered sections: customer and machine, the job (job type and fault), dispatch, and photos and files.
- The service deskYour home screen for today's work: open jobs, jobs SubClik opened that wait for your approval, jobs with no engineer, jobs that need your attention and finished jobs waiting for review, with who is doing what right now.