Step by step
- Open the company and click the Details & portal logins tab. Find Response time (hours).
- Enter a whole number of hours (1 to 720), for example
8. - Press Save.
How it is used
When a call is logged for this customer, its respond-by time is set from this number. Empty uses the firm default response time from Settings.
Works together with
- Standard rates and SLAYour standard call-out, labour, travel and mileage charges, how labour is rounded, delivery access charges, the cost limit, the callback window, and the response time (SLA) with your working hours.
- Log a call (new job)Log a repair, service, installation, delivery or any other job on one screen in four numbered sections: customer and machine, the job (job type and fault), dispatch, and photos and files.
- Change a customer's detailsUpdate the name, billing email, address, VAT number, payment terms, cost limit, response time or type of a company.