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SubClik

Check which automatic emails were sent

A list of the last 25 automatic emails with date, subject, recipient and whether each one was sent, is waiting or failed.

Where: Administration › Settings › Documents & emails › Last automatic emailsFor Owners, admins

Step by step

  1. Open Administration › Settings › Documents & emails.
  2. Click Last automatic emails (25) under the save button.
  3. Read each line: when, subject, "to" who, and the result: sent, waiting or not sent: with the reason.

What the results mean

sent: handed to the email service.

waiting: queued; emails go out within a minute or so.

not sent: …: the email failed; SubClik tries up to 5 times over the following hours, then gives up.

The list appears only once at least one automatic email exists. It includes the monthly meter reading email if your firm gets it.

Questions

The customer says they never got it but it says sent.

Ask them to check spam and that the address shown after "to" is right. Fix the contact or billing email on the customer's page if not.

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