Step by step
- Go to Team › Engineers & team and click the person's tile.
- On the Details tab, under Change role and pay › Access, choose Deactivated.
- Press Save. Their tile is greyed out with Deactivated and only shows when the show list is set to Deactivated or Everyone.
- To let them back in, choose Active again and press Save.
Good to know
You cannot deactivate yourself. Deactivating does not unassign their open jobs: reassign them on the service desk, or use Remove from team if they are leaving for good.
Works together with
- Remove someone from the teamTake away a person's access for good; their open jobs return to Unassigned and their van stock goes back to main stock.
- Change someone's roleChange a person's role between engineer, dispatcher, admin and owner, whether they are an employee or subcontractor, their pay and their access.
- Assign an engineer and plan the visitChoose the engineer, the planned visit time, the SLA deadline and the priority in the job's Dispatch card. The engineer sees the change straight away.