Step by step
- On Log a call, in the last section 4 Photos and files (optional), press Add photos or files and choose up to 10 files.
- Tick Sent by the customer if they came from the customer (otherwise they are marked as from the office).
- Press Remove next to a file to take it off before logging.
- Press Log the call. The job is saved, the files upload, then the job opens.
Allowed files
Photos, PDF, Word, Excel, text or email files, up to 25 MB each and 10 at a time.
If the upload fails, the job is still logged. The Files tab on the job says “The job was logged but files did not upload” and you can try again there.
Works together with
- Log a call (new job)Log a repair, service, installation, delivery or any other job on one screen in four numbered sections: customer and machine, the job (job type and fault), dispatch, and photos and files.
- Add or remove photos and files on a jobKeep photos, documents and signed sheets with the job. Engineers see them in the app, and the office can add more at any time.