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SubClik

Engineers now: who is doing what

The Engineers now panel on the service desk shows each engineer's current job, their next job and when they last reported, from the statuses they tap in the app. There is no live GPS tracking.

Where: Service desk › Engineers now (right-hand side, below the list on smaller screens)For Owners, admins, dispatchers

What each line shows

The engineer's name and a Call link (when their phone number is on their profile).

Their state: Working, On site, Travelling, Job accepted, New job to accept or No open job.

The current job (customer, job number, postcode). Click it to open the job. When travelling it says “Heading to …”.

Next: the earliest planned of their other open jobs, and how many more they have.

Last report with the time, and a last reported location link when the engineer shared their location with that update.

Warnings

“No update on this job for over 2 hours” in amber means the engineer is travelling, on site or working but has not reported anything on that job for 2 hours. These engineers move to the top of the panel.

Who appears

Everyone with the engineer role, plus owners and office staff who have open jobs assigned to themselves.

Questions

Can I see where an engineer is right now?

No. SubClik does not track engineers continuously. You only see the location the phone shared when the engineer last changed a job's status.

An engineer shows “No open job” but I know they are busy.

Their jobs may not be assigned to them in SubClik, or they are all completed. Check Jobs filtered by that engineer, or open their page under Team › Engineers & team (Jobs tab).

There are no engineers on the panel.

It says No engineers yet. with an Invite engineers link to Team › Engineers & team.

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