Step by step
- Open the job.
- In Cancel job, type the Reason.
- Press Cancel job.
Rules
A reason is always required.
Invoiced jobs cannot be cancelled (“This job can no longer be cancelled.”).
A cancelled job disappears from the service desk and the calendar. Find it in Jobs with Status: Cancelled.
Cancelling cannot be undone. If it was a mistake, log the job again.
Works together with
- Job statuses explainedA job moves from Unassigned to Invoiced. Most changes come from the engineer's app; the office assigns, closes, sends back, reopens, invoices and cancels.
- The jobs listEvery job your firm has ever logged, 50 per page, newest first, with tabs for the common lists and search and filters by status, engineer, company and own or freelance work.