Step by step
- Open Report a problem from the menu, or press Report this problem on a page that could not be shown.
- Under What happened? write what you were doing, what you expected and what you saw instead. A job number or customer name helps.
- Owners and admins can also choose Let SubClik support look at your portal? for 1 hour, 24 hours or 3 days.
- Press Send to SubClik. You get a reference (e.g. SR-3F9A21); SubClik is told straight away.
What is sent
Your text, the page you were on, the last pages and errors in that browser tab, your browser and the app version.
Never what you typed into forms. Email addresses, long codes and card-like numbers are removed before it is kept.
Errors are reported by themselves
When a page or a save fails, SubClik records the error with the page and the firm and is alerted within two minutes, even if nobody reports it.
Works together with
- Let SubClik support look at your portalOwners and admins can let SubClik support into the portal for a limited time to find a problem. Support sees what an office user sees, every change is in your audit log, and you can end it at any time.
- Audit log: who changed whatA permanent record of important changes: team access, settings, bank details, job rates, contract billing, integrations, API keys, printer agents and payments brought in automatically. Entries cannot be edited or deleted.