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Enter a meter reading in the office

Type in a reading the customer phoned or emailed in, or one you took yourself.

Where: Customers & machines › Machines › (machine) › Meters & readings › MetersFor Owners, admins, dispatchers

Step by step

  1. Open the machine and click the Meters & readings tab.
  2. In Meters, type the figure under each meter you have a reading for. Leave the others empty.
  3. Set Read at if the reading was taken earlier; empty means now.
  4. Choose Source: Office or Customer reported.
  5. Press Save readings. You see "Readings saved."

Rules

Readings must be whole numbers ("Meter readings must be whole numbers.") and at least one is needed ("Enter at least one reading.").

Readings typed here are saved straight away and are not held for checking. A figure lower than the previous one shows in red in Reading history.