Step by step
- Press Get the agent log under the agent (or Agent log on a printer).
- Wait about two minutes; then press Open the log next to the request.
- The log opens newest first. Lines with failures and errors are shown in red.
- Press Print, or Download the raw file to save it as a text file (e.g. to send to SubClik support).
- Press ← Back to return.
Tips
- The latest lines are also visible under What the agent sees without asking for the log.
Works together with
- Ask an agent for something now (read, search, log)Ask an agent to read all its printers now, search the networks again or send its log. It picks the request up within about two minutes.
- The printer reportA printable report from a full read of a printer: identity, counters, toner, paper trays, errors of the last 30 days, daily readings and all technical values.
- Check an agent: online, offline and what it seesEach agent in the Agents list shows whether it is online, when it last made contact, how many printers it found and which machines on record it has not found yet.