Step by step
- Find the agent on the Agents tab (it must be active).
- Press Read all printers now for fresh counters, toner and errors; Search the networks again for a new network scan; or Get the agent log for its log.
- The message confirms the request (for example Asked the agent for fresh data. It answers within about 2 minutes; reload the page then.).
- Underneath, the last three requests show their state: waiting for the agent (about 2 min), done (with a summary), failed with the reason, or not picked up.
- For a log, press Open the log when it is done.
Why it waits
Nothing connects into the customer's network, so the portal cannot reach the agent. Instead the agent asks the portal every two minutes whether there is anything to do. If the PC is off, the request is eventually marked not picked up.
Works together with
- Get and read the agent logThe agent log shows what the agent on the customer's computer did, newest first: scans, reads, deliveries and any failures. Useful when printers or readings are missing.
- Read a printer now, or ask for a full printer reportOn a printer, ask its agent to read it straight away, make a full printer report, or send its log. Office staff and engineers can do this.
- Check an agent: online, offline and what it seesEach agent in the Agents list shows whether it is online, when it last made contact, how many printers it found and which machines on record it has not found yet.