Step by step
- Open Customers & machines › Printers & agents and click the Agents tab (or the Agents online counter). The bell also links here when an agent has been offline for over a day.
- Read the pill: Not installed, Paired, no contact yet, Online or Offline.
- Under the name you see the computer name, its address, the agent version, last contact and how many printers it found in how many addresses.
- Read Machines on record at …: X of Y found. Machines it did not find are listed by make, model and serial.
- Open What the agent sees to check its Networks, the Printers installed in Windows, printers that Could not be read (with the reason) and its last log lines.
- A red Last problem box shows the latest error the agent reported.
Not read this morning
If some printers were switched off or asleep at the daily read, the agent lists them as Not read this morning (switched off or asleep), trying again every hour.
A SubClik Box
For a Box you see its software version, the Wi-Fi it is on and the signal (strong, good, weak or very weak), how long it has been running, free memory and how many printers it reads. With a very weak signal it says move the Box closer to the Wi-Fi router.
Questions
A machine on record is listed as not found. What now?
Check the printer is on and on a network the agent scans. If the serial number on the printer differs from the one on record, link it by hand on the Printers tab (Other options… › Link to this machine).
How often does an agent check in?
It sends a heartbeat every hour and asks the portal for requests every two minutes. Online means contact in the last 3 hours.
Works together with
- Printers & agents: printer monitoringPrinters & agents is where you connect your customers' printers to SubClik. A small Agent on one PC (or a SubClik Box) at the customer finds every printer and sends meters, toner, error codes and jams here every day.
- Ask an agent for something now (read, search, log)Ask an agent to read all its printers now, search the networks again or send its log. It picks the request up within about two minutes.
- Get and read the agent logThe agent log shows what the agent on the customer's computer did, newest first: scans, reads, deliveries and any failures. Useful when printers or readings are missing.
- Agent settings: name, networks, communities, read timeChange an agent's name, extra network ranges, SNMP communities, the hour of the daily meter read and how often status is checked, from the office.
- The bell: what needs attentionThe bell at the top of every office page counts what is waiting for the office right now: jobs to approve, jobs with no engineer, missed SLAs, toner to send, readings to check, offline agents, customer requests and, for owners and admins, jobs to invoice, overdue invoices and contracts in their notice period.