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SubClik

Set up a SubClik Box at the customer (Wi-Fi and pairing)

Plug the Box into the copier, join its own Wi-Fi from your phone, log in, choose the office Wi-Fi (and the pairing code if it was not written in the office). The printers appear in SubClik within minutes.

Where: At the customer, on your phone: Wi-Fi SubClik-Box-XXXX › setup pageFor Owners, admins, dispatchers

Step by step

  1. Create a pairing code for the customer and site first (Prepare a SubClik Box › 2. Create a pairing code), and ideally write it into the Box in the office (3. Write the code to the Box).
  2. Plug the Box into a USB port on the copier (or a USB charger near it). The light blinks fast.
  3. On your phone, join the Wi-Fi SubClik-Box-XXXX (a Box with older software: SubSense-Box-XXXX). The setup page opens (or go to http://192.168.4.1).
  4. Log in: user admin, password admin on a new Box. The Box asks straight away for a new password: let the customer's IT choose it and keep it. Later logins use that password.
  5. Under Connect to the office Wi-Fi, choose the network the printers are on from the list (press Scan to search again), or type its name.
  6. Type the Wi-Fi password. The pairing code shows as already written in the office if step 3 was done; otherwise type the Pairing code from the SubClik portal.
  7. Press Save and connect.
  8. Watch Status: it says Connecting to …, then Paired with <your firm> — <customer>. Searching for printers… and lists the printers it finds (a ✓ when read).
  9. Press Finish (turn this Wi-Fi off) and disconnect your phone. The printers appear in Printers & agents within a few minutes.

If it does not connect

Could not connect to …: check the password, and that it is 2.4 GHz and in range.

Pairing failed: … Check the code in the portal and save again. The code may have expired or already been used: make a new one.

Connected to Wi-Fi. Enter the pairing code from the portal.

Wrong user or password. Check with the customer's IT, or reset it from the portal (Agents tab › the Box › Settings and actions › Reset Box password).

Too many wrong tries. Wait a minute and try again.

The page shows the Box's MAC address and firmware version at the bottom.

Advanced

Under Advanced you can give the Box a Fixed IP address with its Gateway (router), Subnet mask and DNS server. Leave it empty to get the address from the router.

Better than a fixed address: in the router, reserve an address for the Box's MAC address (DHCP reservation). The MAC shows on the setup page and on the Agents tab. A fixed address that another device also uses breaks both, so use one outside the router's DHCP range.

Under Advanced you can also change the Portal address (normally https://www.subsense.app).

On a Box that is already paired, the pairing code field is only needed to move it to another customer.

Works together with