Step by step
- On the Agents tab, open Settings and actions under the agent.
- Press Remove agent and confirm (Remove this agent? It will stop sending data. Printers and readings already received stay.).
- The agent disappears from the list. Uninstall it from the customer's computer too.
Tips
- Moving to another computer? Use Move to another computer (new code) instead to keep the same agent.
Works together with
- New pairing code, or move an agent to another computerMake a new pairing code when the old one expired, or to move the agent to another computer. The agent already installed keeps working until the new code is used.
- Disconnect or re-pair an Agent on the PCDisconnect an agent from the portal on the customer's computer, or connect it with a different pairing code.