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Correct, remove or add time on a job

Fix wrong travel or labour times, remove a wrong entry or add missing time. Every change needs a reason and is kept in the audit log.

Where: Job page › Work & parts › Time, travel and partsFor Owners, admins, dispatchers

Step by step

  1. Open the job and click the Work & parts tab.
  2. To correct an entry, click Correct on its row, change Start and End, type the reason and press Save correction.
  3. To delete it, click Correct, type Why remove it and press Remove entry.
  4. To add time, click + Add missing time, choose Labour or Travel, the engineer, start and end, type a reason and press Add.

Rules

A reason is always required (“a reason is required”).

The end must be after the start (“end must be after start”), and the start cannot be in the future.

Time of an invoiced or cancelled job cannot be changed.

A timer still running shows Running in the End column.

Office corrections also make older changes still waiting on the engineer's phone out of date, so they are not applied over yours (see “Changes from the engineer's phone that were not applied”).

Where it counts

The Travel, Labour and Distance totals at the top of the card, the charges, the job sheet and reports all use these entries.

Works together with