What is listed
Agent … has not been in touch since …: an active agent with no contact for 24 hours.
… not read since …: a printer linked to a machine that has not been read for 3 days while its agent is fine.
Open low or empty supplies, and errors that have been open for more than a day, on printers linked to a machine.
Click a line to open the machine (or the printer).
The morning email
At 7:00 owners, admins and dispatchers (and the office copy address) get Printer fleet: N to check with the same list and a link to Printers & agents. Turn it on or off in Administration › Settings › Documents & emails (Email the office every morning when printers need attention).
Works together with
- Check an agent: online, offline and what it seesEach agent in the Agents list shows whether it is online, when it last made contact, how many printers it found and which machines on record it has not found yet.
- Toner running out (forecast)SubClik works out from each printer's daily toner levels when each toner will run out. The forecast card lists those expected to run out in the next 14 days.
- The printer pageEverything the agent knows about one printer: status and current errors, problem counts, toner forecast, error history, daily counters, readings sent to the machine and the device's own details.
- Documents & emails: replies, office copy and footerWhere customer replies go, which address gets a copy of every job sheet, the footer of every email, and which automatic emails SubClik sends.