Step by step
- Open Printer status and error log on the job.
- Under Ask the agent, tap Read now, Printer report or Agent log.
- Wait: the status changes from Waiting for the agent to Agent working to Done. The page updates by itself.
- For a report or log, tap Open the printer report or Open the log.
If it does not come
Not picked up means the agent did not collect the request in time (the PC or Box may be off). Failed shows the reason.
Works together with
- Printer status and error log on a jobIf the machine is monitored by the SubClik agent or Box, the job shows its live status, toner levels and the error and warning history, so you know what happened before you arrive.
- The printer reportA printable report from a full read of a printer: identity, counters, toner, paper trays, errors of the last 30 days, daily readings and all technical values.
- Install the SubClik Agent on a Windows PCInstall the Agent on one always-on Windows computer in the same network as the printers, enter the pairing code and scan. It runs as a Windows service and needs no one signed in.
- The SubClik BoxThe SubClik Box is a small Wi-Fi reader powered from the copier's USB port. It finds the printers on the customer's network and sends meters, toner, error codes and jams, with nothing installed on the customer's computers.