Step by step
- Open the job. This works while it is new or accepted (before you set off).
- Tap Can't take this job under the main button.
- Type the reason, for example
not in the area today. - Tap Return to office. Or Cancel to keep the job.
What happens
The job is unassigned and goes back to the office as Logged, with your reason on its activity. It disappears from your list.
Once you are on your way or on site you cannot return it this way: message the office instead.
This needs signal.
Questions
Is the reason required?
Yes. The office needs it to plan the job again.
I have already tapped On my way. Can I still give it back?
Not from the app. Send the office a message; they can reassign it.
Works together with
- Accept a new jobTell the office you have seen a new job and will do it. Accepted jobs are no longer shown as new.
- Assign an engineer and plan the visitChoose the engineer, the planned visit time, the SLA deadline and the priority in the job's Dispatch card. The engineer sees the change straight away.
- Messages in the engineer appChat with the office and your colleagues, like WhatsApp: a team chat for everyone, a chat per job, and one-to-one chats. Photos and files can be sent in any chat.