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Readings to check (held readings from printers)

Readings from printers that look wrong are held back instead of being saved. Check them, then save (with a corrected value if needed) or reject them.

Where: Customers & machines › Meters & toner › To check › Read from the printers (also a number on the menu item)For Owners, admins, dispatchers

Step by step

  1. Open Customers & machines › Meters & toner and click the To check tab. The menu item shows the number, e.g. Meters & toner (3); Printers & agents shows a link Check them in Meters & toner → and the bell lists them too.
  2. Under Read from the printers (N), compare From the printer with Last saved for each row and read Why it was held.
  3. If the printer value is right, press Save. To save a different value, change the number first, then press Save.
  4. If it is wrong, press Reject. Nothing is saved.

Why a reading is held

lower than the last reading (…): often a replaced board or a counter that was reset.

higher than a later reading (…).

unchanged since …: the same value for 14 days or more.

much higher than usual (expected up to about …) or a very large jump since the last reading.

the date is in the future.

What happens next

A saved reading goes on the machine like any other meter reading and is used by contract billing. A held reading never reaches an invoice unchecked.

If someone already dealt with it you see this reading has already been dealt with.

Tips

  • Clear this list before running contract billing at month end.

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