Step by step
- Tap Finish job.
- In the big box, write what you found, what you did and how you tested it (up to 4,000 characters).
- Optionally type a Fix code, for example
ROLLER,FUSERorADJUST(up to 40 characters). - Tap Next.
Why it matters
The text is printed on the job sheet the customer receives, shown to the office when they review the job, and searched by What fixed this before on future jobs with the same error code.
Tips
- Include the error code you saw (for example
SC542) and the part number you fitted. - Write for the customer: plain words, no swearing at the machine.
Questions
Is the fix code required?
No. Use it if your firm agreed a list of codes; it makes reports and past fixes easier to find.
Works together with
- Finish a job: the finish stepsFinish job opens a full-screen set of short steps, one question per screen, so nothing is forgotten: work done, checklist, parts, meters, anything else needed, and sign-off.
- What fixed this beforeShows earlier jobs in your firm that fixed the same error code, with what was done and the parts used, so you bring the right part first time.
- Customer signature and the job sheetThe last finish step: the customer signs on your screen (or you record why there is no signature) and the job sheet PDF can be emailed to them straight away.