Where the error codes come from
Codes the monitored printer reported in the two weeks before the job, and codes written in the job title or fault (for example SC542, C-2557 or E200).
The line "Codes on this job: …" lists them.
What you see
Up to three past jobs per code (nine at most), newest first, from machines of the same make: the code, the job number, the date, the machine ("this machine" when it is the same one), what was done, the fix code and the parts fitted. Tap the job number to open it.
If nothing matches: "No earlier job fixed … yet." or "No error code on this job yet." Write the code and what you did in your work description and the next engineer will see it here.
The section is open by default when there are matches, and hidden on completed jobs.
Tips
- Always write the error code in What did you do?. The more jobs have codes, the better this gets.
Questions
Does it search other firms' jobs?
No. Only your own firm's completed jobs.
Why does a past fix from another model show?
Error codes are matched within the same make. The same code often means the same fault on sister models.
Works together with
- Write what you did and add a fix codeThe first finish step: a clear description of the fault found and the work done, plus an optional short fix code. It goes on the job sheet and helps the next engineer.
- Printer status and error log on a jobIf the machine is monitored by the SubClik agent or Box, the job shows its live status, toner levels and the error and warning history, so you know what happened before you arrive.
- AutomationsRules that do routine work for you, each a simple “when this happens, SubClik does that”: open jobs from printer faults and planned maintenance (for the office to approve), list toners to send, collect customer requests, email the monthly readings and remind you about contracts.
- Last visits to this machineWhat was done on the last visits to this machine: date, engineer, fault, work done and parts, so you know the history before you start.