Step by step
- Open the job. Last visits to this machine is under the fault.
- Each visit shows the date, who went, the fault, what was done (the work note), the fix code and the parts fitted. Parts ordered for a return visit are shown separately.
- The last 3 visits are open; tap earlier visits to see up to 2 more.
Notes
A visit is a job where an engineer was on site or that was finished; cancelled jobs are left out. If your firm imported its service history from an old system, those visits fill the list when there are fewer here, marked Old system. The office sees the same list on the job and on the machine page.
Works together with
- What fixed this beforeShows earlier jobs in your firm that fixed the same error code, with what was done and the parts used, so you bring the right part first time.
- Warnings on a job: access, cost limit, callback, returnedColoured boxes at the top of a job tell you what to know before you start: access notes, the cost limit, a repeat fault, delivery access, or why the office returned the job.
- MachinesEvery copier and printer you look after, with its customer, site, owner and last service date.
- Write what you did and add a fix codeThe first finish step: a clear description of the fault found and the work done, plus an optional short fix code. It goes on the job sheet and helps the next engineer.