What it shows
Get started (until the first printer reports): add a customer, create a pairing code, install the agent or plug in a Box, link printers to machines.
Tiles: Printers (and how many reported in the last 2 days), In error now, Read this month, Toner out within 14 days and Agents & Boxes.
Printers that need attention and Toner running out (forecast).
This month (owners and admins): printers reported, how many are included free and the amount so far, with a link to Usage & plan →.
Quick actions: Add an agent (pairing code), Prepare a SubClik Box, Meter readings and monthly export, API & webhooks, Reports. It also tells you how many printers are not linked to a machine yet.
The Monitor menu
Overview at the top, then sections that fold open and closed: Monitoring (Printers & agents, Meters & toner, Reports, Toner to send), Customers & machines (Customers, Machines, Move your data in) and, for owners and admins, Administration (Integrations, Usage & plan, Settings, Setup guide, Audit log). Help centre is at the bottom.
On a phone the bottom bar has Overview, Printers, Customers and Menu.
Questions
Where are jobs and engineers?
They are part of SubClik ServiceDesk. On Monitor you get printer monitoring, meter readings, reports and toner. Ask for ServiceDesk on Administration › Usage & plan.
How do I get meter readings into my own billing system?
Use Meter readings and monthly export (it opens Meters & toner, where Monthly export downloads a CSV), or connect your system through API & webhooks.
Works together with
- Printers & agents: printer monitoringPrinters & agents is where you connect your customers' printers to SubClik. A small Agent on one PC (or a SubClik Box) at the customer finds every printer and sends meters, toner, error codes and jams here every day.
- Usage & planSee your SubClik plan's monitoring prices and how many printers reported each month for the last 6 months, with what was charged.
- Toner running out (forecast)SubClik works out from each printer's daily toner levels when each toner will run out. The forecast card lists those expected to run out in the next 14 days.
- Printers that need attentionAn amber box on Printers & agents (and on the service desk and the Monitor overview) lists agents that have gone quiet, printers not read for days, open errors and low supplies. The office gets the same list by email every morning.
- Meters & tonerEvery machine's counters, toner and errors, grouped by customer. Ask customers for their counters by link, check readings that look wrong before they reach a bill, and export the month's readings.