Step by step
- Read the amber note: "Not applied: <change>. <reason> It has been passed to the office."
- Tap OK, dismiss once you have read it. For a photo, the phone asks first because the file is still only on your phone.
Typical reasons
"This job was reassigned while the change waited on the phone."
"The office updated this job after this change was made on the phone."
"The office had already marked this job completed."
The office sees your change on the job page under Changes from the engineer's phone that were not applied and decides what to do. Other changes carry on sending.
Works together with
- Working offline (no signal)The engineer app keeps working without signal. Your open jobs are saved on the phone, and what you do is kept with the real time and sent to the office automatically when signal returns.
- A change was not saved: try again or discardIf the office refuses a change sent from the phone, a red bar shows what and why. Sending stops there so the order is kept, until you try again or discard it.
- The job pageEverything about one job in one place: customer and machine, fault and work done, time, parts, readings, files, history, dispatch, charges, job sheet and the buttons to close, send back, reopen or invoice.